FAQs

Q: What is your return policy?

A: We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item for a full refund within 30 days of receipt. Items purchased on sale or through collaborations are final and not eligible for returns or exchanges. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is required. See our Return Policy for more information. 

Q: How do I track my order?

A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking on the tracking link provided in the email, or by entering the tracking number on the carrier's website. If you have any trouble tracking your order, please contact us at help@basquiat.com and we will be happy to assist you.

Q: How long will it take for my order to arrive?

A: Delivery times may vary depending on your location and the shipping method you select at checkout. Our standard processing time for orders to be prepared and shipped out is 5-7 business days. For questions on an existing order feel free to contact us at help@basquiat.com. 

Q: Do you offer international shipping?

A: Yes, we offer international shipping to Canada, the UK and the EU.

Q: Do you offer the option to buy online and pick up in store?

A: No, we only offer online purchase and delivery at this time.

Q: How do I contact customer service?

A: If you have any questions or concerns, you can contact our customer service team through our Contact Us form, or by emailing us at help@basquiat.com. We are always happy to help with any issues you may have.